This Refund and Subscription Cancellation Policy (“Policy”) explains how subscriptions, cancellations, and refunds are handled for the Asset Payments SaaS platform (“Service”), operated by Asset Payments Sp. z o.o. (“we”, “us”).
This Policy forms an integral part of the Terms and Conditions. In case of any conflict, the Terms and Conditions shall prevail.
The Service is provided on a monthly subscription basis. Subscription fees are charged in advance for each billing period.
Subscriptions renew automatically each month unless canceled before the next billing date.
You may cancel your subscription at any time by:
Cancellation takes effect at the end of the current billing period. Access to the Service remains available until the billing period expires.
Refunds are available only if requested within three (3) days after the billing date.
Refund requests must be submitted via email or through an official refund link provided in billing notifications.
The following are non-refundable:
Free trials may be offered with limited functionality or processing volume. Free trials do not require payment details unless explicitly stated.
At the end of the trial period, continued use of the Service requires an active paid subscription.
If a payment attempt fails, we may retry the charge. If payment is not successfully completed, access to the Service may be suspended or terminated.
Approved refunds are issued using the original payment method and processed via Stripe. Processing times depend on the payment provider.
We reserve the right to deny refund requests in cases of suspected abuse, repeated refund requests, or violation of the Terms and Conditions.
We may update this Policy from time to time. Changes become effective when published.
For questions regarding subscriptions, cancellations, or refunds, please contact office @ assetpayments.com